Returns

1. Right of withdrawal

Where applicable law grants consumers a right to withdraw from a distance purchase, that right may be exercised within the statutory period.

For distance purchases from a professional trader in the European Union, the withdrawal period is generally 14 days from receipt of the goods.

Additional return period provided by the seller, where applicable: [Additional return period, if provided].

2. Exceptions

The right of withdrawal may not apply to certain categories of goods and services where provided by law, for example certain personalized goods or goods subject to specific statutory exceptions.

3. How to request a return

To request a return, users should use the available account functions or contact support and provide the order number and product being returned.

The system records the relevant order status changes.

4. Product condition

Before deciding whether to return a product, users may inspect it to the extent necessary to determine its nature, characteristics, and functioning, subject to applicable law.

5. Return address

Return address: [Return address].

Do not send goods to an unconfirmed address. Check the instructions for the specific return before shipping.

6. Return shipping

Return shipping terms: [Return shipping terms].

For an ordinary withdrawal from a distance purchase, return shipping costs may be borne by the customer if they were informed in advance. Different mandatory rules apply to defective goods.

7. Refunds

Refunds are processed in accordance with applicable law and the circumstances of the specific return.

Where permitted by law, the seller may wait until the returned goods are received or evidence of shipment is provided before completing the refund.

8. Defective goods

Consumer rights concerning defective, damaged, or non-conforming goods are governed by mandatory consumer protection rules and are not limited by this page.